Refund Policy

1. Subscriptions

Arches paid plans are monthly subscriptions billed in advance in Saudi Riyals (SAR) through Moyasar. Each billing period grants that period's generation quota and features.

2. Refund window

You may request a full refund within 7 days of a charge, provided fewer than 10 generations have been used in that billing period. Requests after that window, or after substantial use of the quota, are not eligible.

3. Cancellation

You can cancel at any time from the Billing page. Cancellation stops future renewals; your plan stays active until the current renewal date and then reverts to Starter. Cancelling mid-period does not trigger a partial refund.

4. Failed and duplicate charges

• Failed payments never change your plan — you stay on your current tier.
• Duplicate or erroneous charges are refunded in full once verified against the Moyasar invoice reference.

5. Service issues

If a paid feature is unavailable for a sustained period, contact us — we will extend the billing period or issue a proportional refund at our discretion.

6. Enterprise agreements

Enterprise plans follow the refund terms of their individual written agreement.

7. How to request

Email billing@integer.sa with your account email and the invoice reference from the Billing page. Approved refunds are returned to the original payment method within 7–14 business days by Moyasar.